We try to ship all In-stock orders that get placed prior to 12:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Back ordered items will ship as soon as they become in stock.
We process all in-stock orders 7 days a week (excluding Canadian holidays).
Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.
Typically, In-stock orders placed before 12:00 PM EST will go out the same day.
We offer free same day shipping (not delivery) on all orders in Canada when you purchase C$100 or more. We usually utilize Canada Post Expedited shipping option for free shipping in Canada.
We reserve the right to cancel orders we deem unreasonable to ship for free.
In the event your item is not successfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.